Refund, Cancellation and Privacy Policies

COVID-19 Update: Duke Gardens is closed until further notice.

This decision is in keeping with Duke University’s policies aiming to minimize health and safety risks to the Duke community and beyond, and to encourage social distancing to help slow the spread of the COVID-19 virus.

Thank you for your understanding. We look forward to joining you for Gardens education and discovery programs again in the future. If you are registered for a program, please watch your email box for information about refunds, or write to us at gardenseducation@duke.edu with your name, phone number and the program you registered for. 

All information is subject to change on short notice. See more updates and advisories from Duke University at coronavirus.duke.edu.

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We agree that program participation is solely voluntary and no insurance is provided in case of injury while participating in a program at Sarah P. Duke Gardens.

CANCELLATION AND REFUNDS:

You may cancel or revise your schedule and receive a refund of your fee up to five business days before the day of the program. Cancellations are accepted via phone at 919-668-1707 or email and must be received by the cancellation deadline. Refunds will be credited back to the credit card used for payment. Duke Gardens reserves the right to cancel a program for any reason. Any programs canceled by Duke Gardens will result in a full refund or credit toward another program. Should a program be postponed, for any reason, you will have the option to receive a full refund or transfer your registration to the new date or to another program. Refunds/credits are not available for participants who fail to attend a program for which they have registered.

PRIVACY:

We will use your information to respond to you regarding the reason you contacted us and to inform you of additional available programs at Duke Gardens. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

MEDIA RELEASE:

Registration also confirms that Duke Gardens has permission to take photographs during this event to use in publications. If you would prefer not to be in photographed, please inform us preceding or at the start of the event.

I have read and accept the participation agreement, the cancellation and refund policy, the privacy policy, and the media release.